Shipping Policy

1. Pre-Order Shipping

During the pre-launch period, products displayed for purchase may be offered as Pre-Orders.

The estimated shipping date for each pre-ordered product will be displayed on the applicable product page.

Estimated ship dates are estimates and are not guaranteed.

Manufacturing, supply-chain, logistics, regulatory, or other circumstances may affect the actual shipping date.

If a pre-order is cancelled before shipment, the customer is eligible for a 100% refund in accordance with our Refund Policy.

2. Order Processing

Once standard sales are available, orders are generally processed within:

2–5 business days

Orders are generally not processed or shipped on weekends or U.S. federal holidays.

During periods of unusually high order volume, processing may take longer.

If we expect a significant delay, we will make reasonable efforts to notify you by email.

3. Shipping Destinations

We currently ship physical products to customers in:

• United States.

Availability may vary by product and destination.

We reserve the right to restrict shipments to locations where delivery, importation, or sale of a particular product is prohibited or impractical.

4. Shipping Methods and Delivery Estimates

Available shipping methods and applicable charges are displayed at checkout.

Current estimated delivery times are:

Standard Shipping 7–15 business days

Express Shipping 3–7 business days

These are estimated transit times and are not guaranteed delivery dates.

Delivery may take longer due to customs clearance, carrier congestion, severe weather, public holidays, incorrect address information, or other circumstances outside our reasonable control.

5. Shipping Charges

Shipping charges are calculated and displayed at checkout.

Shipping charges may vary depending on:

• destination;
• product;
• package size and weight;
• shipping method; and
• applicable promotions.

6. Shipment Confirmation and Tracking

When your order ships, we will send a shipment confirmation email containing available tracking information.

Tracking information may take up to approximately 24 hours to become active after shipment.

Customers are responsible for monitoring tracking information and ensuring that delivery can be completed at the provided address.

7. Shipping Address

You are responsible for providing a complete and accurate shipping address.

If an order has not yet shipped, contact us as soon as possible if you need to correct the shipping address.

We cannot guarantee that address changes can be made after an order has entered fulfillment or been shipped.

Additional shipping charges may apply where an address correction or reshipment is required.

8. Customs, Duties, and Taxes

For international orders outside the United States, customs duties, tariffs, import taxes, VAT, brokerage fees, and other destination-country charges may apply.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Onvessi is not responsible for delays caused by customs authorities.

You are responsible for ensuring that the products you order may legally be imported into your destination country or region.

9. Delivery Delays

Estimated delivery times may be affected by:

• customs clearance;
• carrier delays;
• severe weather;
• natural disasters;
• public holidays;
• high shipping volumes;
• incorrect address information;
• transportation disruptions;
• government restrictions; or
• other circumstances beyond our reasonable control.

A shipping delay does not automatically constitute a cancellation of your order.

Nothing in this section limits any mandatory consumer rights applicable to delayed or undelivered goods.

10. Lost or Damaged Shipments

If your package appears to have been lost or arrives visibly damaged, please contact us at:

support@onvessi.com

Please provide your order number and, where applicable, photographs or other evidence of the damaged package or product.

We will work with the applicable carrier and fulfillment provider to investigate the issue.

For products that arrive damaged or defective, please also review our Refund Policy.

Title to and risk of loss for physical products passes to you upon delivery to the shipping carrier, except where applicable law provides otherwise.

11. Discreet Packaging

Because our products are intimate wellness products, Onvessi uses discreet packaging.

External packaging is designed to contain:

• no explicit product descriptions;
• no product graphics;
• no adult-content imagery; and
• no prominent Onvessi branding.

The sender name on the shipping label may appear as a neutral logistics partner or fulfillment center.

12. Shipping Insurance

Optional shipping insurance may be available at checkout for certain destinations. If you purchase shipping insurance, the carrier's or insurer's terms and conditions will govern any claims for lost or damaged shipments.

If you do not purchase optional shipping insurance, we will still investigate lost or damaged shipments on your behalf as described in Section 10, but our liability for lost or damaged shipments is limited as set forth in our Terms of Service and applicable law.

13. Contact Us

If you have questions about shipping or delivery, please contact:

• Email: support@onvessi.com
• Company: Ardox Labs LLC
• Brand: Onvessi
• Registered Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States