Refund Policy

1. Pre-Order Cancellations

If you place a pre-order during the pre-launch period, you may cancel the pre-order and receive a:

100% full refund

at any time before the product ships.

To cancel a pre-order, contact:

support@onvessi.com

Please include your order number.

Once the product has shipped, the pre-order will be subject to the applicable standard return and refund rules below.

2. Standard Physical Product Returns

For eligible standard physical products, you may request a return within:

14 days of delivery

To qualify for a standard return:

• the product must be completely unopened;
• the product must be unused;
• the original retail packaging must be intact; and
• the factory hygienic or tamper-evident seal must remain completely intact.

Because certain Onvessi products are intimate and hygiene-sensitive, we generally cannot accept returns where the original hygienic or tamper-evident seal has been opened, broken, removed, or altered.

This restriction does not apply where applicable law requires otherwise.

3. How to Request a Return

To request a return, contact:

support@onvessi.com

Please provide:

• your order number;
• the product you wish to return;
• the reason for the return; and
• any other information reasonably requested by our support team.

Do not send a product back before receiving return instructions from us.

4. Return Shipping Costs

For standard customer-initiated returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally non-refundable for customer-initiated returns.

If the product was defective, damaged during shipment, or incorrectly shipped, Onvessi will generally cover reasonable return shipping costs.

5. Damaged or Defective Products

If your product arrives damaged or exhibits a manufacturing or technical defect upon arrival, please contact us as soon as reasonably possible and, where possible, within:

7 days of delivery

Please provide:

• your order number;
• a description of the issue; and
• clear photo or video evidence of the defect where reasonably available.

6. Refund Processing for Physical Products

After a returned product is received at our U.S. fulfillment center, it will be inspected.

We will notify you whether the return has been approved or rejected based on the applicable return conditions, including product condition and seal integrity.

If approved, the refund will generally be issued to the original payment method.

Refunds are generally processed within:

5–10 business days

after approval.

The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.

7. Subscription Refunds

Subscriptions are recurring digital Services.

Unless otherwise required by applicable law, we generally do not provide refunds for partially used Subscription periods.

If you cancel a Subscription, cancellation generally prevents future renewal charges but does not automatically refund the current billing period.

Unless otherwise required by law, you may continue using the applicable Subscription features until the end of the current paid billing period.

8. Subscription Renewal Charges

If a Subscription has renewed before you cancel it, the renewal charge is generally non-refundable once the applicable renewal period has begun, except where required by applicable law or where otherwise expressly provided by Onvessi.

If you believe that a renewal charge was unauthorized or resulted from a technical billing error, please contact:

support@onvessi.com

as soon as possible.

9. Tokens

Purchased Tokens and Bonus Tokens are digital credits used within the Services.

Unless required by applicable law:

• Tokens that have already been consumed are generally non-refundable;
• Tokens used to generate or unlock digital content are generally not restored solely because you are dissatisfied with the content;
• Bonus Tokens expire according to the applicable Subscription terms; and
• Tokens cannot be redeemed for cash.

If Tokens were consumed because of a confirmed technical error attributable to the Services, we may, at our reasonable discretion, restore the affected Tokens or provide another appropriate remedy.

10. Digital Content

Certain digital content, including AI-generated images, voice messages, videos, and premium interactions, may be provided immediately after purchase or Token consumption.

Where permitted by applicable law, purchases of digital content that have begun with the user's required express consent may not be refundable once the applicable digital content has been provided.

Where applicable law requires a withdrawal or cancellation right, those rights will continue to apply.

11. EU and UK Consumer Rights

If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction providing statutory withdrawal rights, you may have additional rights.

For digital Services or digital content provided immediately, where applicable law permits the withdrawal right to be waived, we may request your express consent to immediate performance and your acknowledgment that the applicable withdrawal right may be lost once performance begins.

Before completing your purchase of digital content or digital Services that will be provided immediately, we will:

• inform you of your statutory withdrawal right;
• explain that the withdrawal right expires fourteen (14) days after the contract is concluded;
• obtain your express consent to the immediate beginning of performance; and
• obtain your acknowledgment that, by giving such consent, you lose the right of withdrawal once the performance of the contract has begun in full.

Where applicable law does not permit such a waiver, your statutory rights remain unaffected.

If you have a statutory right of withdrawal for physical products, you may exercise that right within the applicable cooling-off period. The cost of return shipping for withdrawal-based returns may be your responsibility unless applicable law provides otherwise.

12. Apple App Store and Google Play

Subscriptions or digital purchases made through Apple App Store, Google Play, or another third-party marketplace may be subject to the marketplace's own billing, cancellation, and refund policies.

Where the applicable marketplace controls the transaction and refund process, refund requests should generally be submitted directly through that marketplace.

13. Chargebacks and Payment Disputes

If you believe a transaction was unauthorized or incorrect, please contact us or the applicable payment provider.

We reserve the right to investigate suspected fraudulent or abusive payment activity.

We will not consider a legitimate dispute regarding an unauthorized transaction to be fraudulent solely because a chargeback was initiated.

14. Statutory Rights

Nothing in this Refund Policy excludes or limits consumer rights that cannot legally be excluded or limited.

Where mandatory law provides a refund, return, cancellation, warranty, or other remedy that differs from this policy, the mandatory legal requirement will apply.

For consumers in Australia, nothing in this Refund Policy excludes, restricts, or modifies the application of any guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified.

15. Contact Us

For refund, return, or cancellation questions, contact:

• Email: support@onvessi.com
• Company: Ardox Labs LLC
• Brand: Onvessi
• Registered Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States